Refund policy
RETURNS & WARRANTIES
Please contact the store that you purchased the item from to inquire about their return policy.
RETURNS
It is imperative that all goods are checked by the customer on receipt. Please report receipt of any damaged goods within 48 hours. Notification must be made in writing by e-mail with photographs to show the full extent of any damages and information about the extent of damage. No responsibility for damaged product will be accepted after 48 hours / two working days (Mon - Fri) of receipt of goods. Please retain all packing material as per delivery for damage inspection. Proper reporting of damages is required before any credit adjustments can be made. Claims may be refused out of this timeline.
Any claims not reported within 2 days of delivery will be subject to replacement cost. Upon verification, we will be happy to exchange or credit you the purchase price within 2 days of the delivery date.
Return of a non-damaged or non-defective basin: Please contact the dealer that you purchased the item from to inquire about their return policy.
WARRANTIES
In the event of a product’s compliance defect or lack of, the buyer is entitled to restore, without charge, the conformity of the goods by repair or restoration. Should such remedies fail, the buyer is entitled to an appropriate price reduction or replacement.
The buyer shall forfeit those rights if the defect of conformity is not reported within two months of the date on which the defect is discovered. Vinnford AS is responsible when the lack of conformity manifests itself within two years from the delivery of the product. In any event, the action aimed at enforcing the defects not intentionally concealed by Vinnford AS shall be carried out within twenty-four months of delivery of the product.
Excluded from the warranty with regard to defects and/or lack of conformity are circumstances that may cause defects such as :
- improper use or storage and inadequate care not in accordance with the instructions provided.
- Defect due to non-maintenance, reckless and negligent actions in relation to the nature and characteristics of the product.
A representative of Vinnford AS reserves the right to examine the allegedly flawed and/or defective and/or non-compliant products, in order to verify the flaws/defects and/or non-conformities reported by the buyer. Under no circumstances will unauthorised returns be accepted.
All returns relating to the products must be agreed and pre-arranged with Vinnford AS or a respresentative. In the event of positive verification, a replacement for the defective, damaged or non-compliant product will be sent to the buyer as soon as possible, within 30 (thirty) working days from the receipt of the product. In the event that we are unable to proceed with the replacement of the products within the aforementioned deadline due to stock unavailability or discontinuance of product, Vinnford AS will refund the buyer for the cost of the products.